Thank you for visiting and shopping at Yolo Promo. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time - All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates - Shipping charges for your order will be calculated when production is complete. Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur in which Yolo Promo will not be held responsible for.
Yolo Promo does not deliver to P.O. boxes. Yolo Promo ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking - You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes - Yolo Promo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages - Yolo Promo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy - Yolo Promo currently does not ship outside the U.S.
Returns Policy - Only items that have not been branded or printed on may be returned for a refund for the value sans shipping costs. Once production starts, the customer is fully responsible for the cost of the completed quantity but shipping can be canceled if Yolo Promo is notified in time. Once an item is produced as per the customer's requests, there are no refunds.